We'll handle it for you.

We'll handle it for you.

Call Center Services

From a friendly hello to accurate, secure data entry and timely
follow-up, BrightKey’s customized call center services include the
professional handling of inbound and outbound calls, email, mail,
and webchat. Services can be scaled for peak processing, ongoing
support, and one-time special project needs. BrightKey works
closely with each client to understand the organization’s products
and services, and provides in-depth training to the call center team.

With broad industry experience, BrightKey supports a wide range of
association call center and nonprofit call center services, as well as corporation and government agency call center services. We
enhance the value of our clients’ most valuable business assets—their customers—by acting as a seamless extension of their teams and providing smart, reliable, courteous service. On the front line for our clients, BrightKey teams effectively represent each client and deliver invaluable feedback on customer issues and trends.

A Full Menu of Managed Services

    • Product and service requests
    • Membership inquiries
    • Subscription management
    • Meetings and convention registration assistance
    • Order processing
    • Certification and continuing education support
    • Help desk
    • Technical support and website navigation
    • Payments and reporting
    • Accounts receivable collections
    • Upselling and cross-selling products and services
    • Data integrity support
    • Member and customer record updates

Call Center Technology

    • Standard reporting and forecasting features
    • Cloud-based system
    • Real-time call monitoring
    • Email queuing
    • Multi-channel support (email, webchat, social media)
    • Computer telephony integration (CTI) and screen pop
    • IVR routing


Customer care lives at the heart
of everything we do.

    • Dedicated project teams, with
      cross-training for peak periods
    • Communication with your customers
      based on their preference—from
      phone to email and webchat
    • Reflecting your organization’s
      values and matching the personality
      of your customers
    • Support for multiple languages
    • Scalable capacity with a 125+ seat
      call center

Speak with one of our experts today.

Privacy & Terms: By submitting this form, you hereby accept that your personal data will be collected and processed for contact purposes only. By sharing your name and contact information, for example, we may contact you about the product and industry updates of interest. We respect your privacy and do not tolerate spam. Please consult Data Privacy Policy for additional information.


WBENC Certified Women’s Business Enterprise (WBE)

WOSB since 2012

SOC 1 SSAE 18 Type II Audit Certification Warehousing, Fulfillment, and Mail Processing Services

SOC 2 Type II Audit Certification Warehousing, Fulfillment, and Mail Processing Services

PCI-DSS Level 2 Service Provider