We'll handle it for you.

We'll handle it for you.

Order Processing

A key responsibility of BrightKey’s Call Center teams is the
courteous and efficient processing of member and customer orders.
To be effective, the team members must have a strong working
knowledge of product and member features and benefits, as well as
expertise in each client’s order processing system and procedures.

BrightKey’s success comes from understanding each client’s goals,
products, and services, as well as ongoing training on the system
itself. We train our team to reinforce or point out relevant features
and benefits, answer questions (and know when to refer the caller
to a client expert when the inquiry requires deeper subject matter
expertise). Team members use upselling strategies as requested and
when appropriate. Our team members know that they are more
than order takers, they are an extension of your staff.

Order Processing Services

    • Order receipt by telephone, email, website, and secure eFax
    • Inquiry handling by customer’s preferred method—phone,
      email, and text
    • Daily order entry, with all orders completed within 24 hours
      of receipt
    • Rush orders handled same day whenever possible
    • Verification in database to eliminate duplicate accounts
    • Data capture rules followed to ensure the collection of
      consistent demographic and contact information
    • Proforma invoices generated and tracked for payment before
      product shipment
    • Batching procedures based on client’s accounting guidelines
      and batch integrity sustained throughout processing
    • Lockbox services with immediate, secure electronic deposits

Data Security & Privacy

    • Compliance with PCI Security Council standards, including
      retaining no personal credit card information
    • Following the GDPR principles for processing and protecting
      personal data
    • Staying current with updates as new standards emerge

Types of Orders Processed

    • Memberships, both new and renewal
    • Subscriptions
    • Education courses and webinars
    • Merchandise
    • Event registration


Making order processing one
component of a seamless customer

  • Strong dedication to data protection
    through ongoing training and
  • Order processing placed in the
    context of customer care with ability
    to answer inquiries and provide
  • Knowledge of products and services
    leads to strong upselling capability to
    promote related products, limitedtime
    offers, and events
  • Mastery of all major AMS software
    products, and ability to learn
    proprietary systems quickly
  • Experience with client remittance
    volumes as high as 1000 monthly
    transactions and more than $1 million
    in revenue
  • Expertise in handling complex pricing
    tiers and volume discounts

Speak with one of our experts today.

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WBENC Certified Women’s Business Enterprise (WBE)

WOSB since 2012

SOC 1 SSAE 18 Type II Audit Certification Warehousing, Fulfillment, and Mail Processing Services

SOC 2 Type II Audit Certification Warehousing, Fulfillment, and Mail Processing Services

PCI-DSS Level 2 Service Provider