We'll handle it for you.

We'll handle it for you.

Government Services

BrightKey handles major government contracts, with nationwide support services both onsite and offsite. Decades of experience lead to workflow analyses that free up budget by reducing labor associated with our support. Through automation technology, we’ve shortened time-in-process and improved productivity.

Serving federal, state, and local agencies
We have Top Secret Facility Clearance and hold a MAS Category 561499M GSA and 541614 contract for Mailroom Administrative Support Services, Mail Screening & Inspection Services, and Transportation and Logistics Services, respectively.

Call Center

From a friendly hello to accurate, secure data entry and timely follow-up, BrightKey’s customized call center services include professional handling of inbound and outbound calls, email, mail, and webchat.

BrightKey works with each client to understand its products and services, and provides in-depth training to the contact center team. We reflect your values and match the personality of your customers. Services can be scaled for peak processing and special projects.

FULL MENU OF INTEGRATED SERVICES:

Mail Screening

For high-profile organizations at risk of receiving mail and packages containing harmful substances, BrightKey provides secure, expert screening. We work onsite at your facility or at our offsite locations using state-of-the-art negative pressure mailrooms.

Using real-time detection technology, our team inspects mail and packages for hundreds of visible and trace threat elements before transporting the mail to you.

ADDRESSING ALL YOUR SAFETY NEEDS:

Onsite Support

From clerks to operations managers, BrightKey assembles a trustworthy, versatile team to run a full-service mail center at your site. You get what it takes to keep your organization running smoothly: mail sorting and delivery, printing, copying, courier service, administrative support, and special event coordination.

Count on operational efficiencies and consistent service from a highly skilled staff that’s cross-trained for backup, with the scalability to cover peak periods.

WORKING SEAMLESSLY AT YOUR SITE:

Mail Processing

When you’re talking customized mailings for which every letter and every packet needs to reach its intended recipient, our Mail Processing Center provides unmatched speed and quality. That’s our no-spoilage commitment.

Database programming for flexible personalization means you can incorporate complex, decision-based customization, including variable text, logos, and other images. And our list processing increases deliverability and your best option for postal savings.

ADDING AN EXPERT PERSONAL TOUCH:

Mail Digitization

Put an end to the high cost of filing, misfiling, refiling, and recreating lost documents. BrightKey evaluates your need for end-to-end digital document management, including workflow development, implementation, and validation. Our Digitization Roadmap takes you from secure mail pickup to encrypted delivery.

A cost-effective solution for a distributed workforce, electronic records management offers advantages of enhanced security, reduced storage, regulatory compliance, and green stewardship.

COMPLETE DIGITIZATION SERVICES:

Warehousing & Fulfillment

Warehousing and fulfillment is the flagship service
that BrightKey has offered since 1988. We now provide fulfillment for more than 100 organizations and shipments of over 120,000 orders per month.

From publications to promotional items, BrightKey ships personalized certificates, collateral, binders, custom kits, bulk orders, and more. We can fulfill your standalone orders or integrated programs with order entry support and customer care. Fast turnaround within 24-to-48 hours!

FULL MENU OF INTEGRATED SERVICES:

GSA Schedule, GPO IDIQ,
and NAICS codes.

NAICS CODES

NAICS Code

Name

Size Standard

Small Business?

323111

Commercial Printing (except Screen and Books)

500*

N

491110

Postal Service

$8,000,000

N

492110

Couriers and Express Delivery Services

1500*

Y

492210

Local Messengers and Local Delivery

$30,000,000

N

493110

General Warehousing and Storage

$30,000,000

N

493190

Other Warehousing and Storage

$30,000,000

N

518210

Data Processing, Hosting, and Related Services

$35,000,000

Y

541614

Process, Physical Distribution, and Logistics Consulting Services

$16,500,000

N

561110

Office Administrative Services

$8,000,000

N

561210

Facilities Support Services

$41,500,000

Y

561431

Private Mail Centers

$16,500,000

N

561440

Collection Agencies

$16,500,000

N

561499

All Other Business Support Services

$16,500,000

N

*Maximum number of employees

GSA SCHEDULE

GS-03F-0158V
MAS SIN: 561499M:
Mail Management, Systems, Processing Equipment, and Related Solutions
MAS SIN: 541614:
Transportation and Logistics Services

GPO PROGRAM

C951M Onsite Services Umbrella Contract

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CERTIFICATIONS

WBENC Certified Women’s Business Enterprise (WBE)

WOSB since 2012

SOC 1 SSAE 18 Type II Audit Certification Warehousing, Fulfillment, and Mail Processing Services

SOC 2 Type II Audit Certification Warehousing, Fulfillment, and Mail Processing Services

PCI-DSS Level 2 Service Provider