Event Support
Leverage your TurnKey team’s knowledge and experience by
taking them on the road! BrightKey staffing and logistics expertise
provides the reliable support you need for conferences and events.
Your dedicated team already understands your products and services, speaks to your customers and members every day, and has access to conference best practices from more than 140 association clients. Let us keep track of the details from pre-conference assistance with registration and inquiries…to welcoming attendees at your venue… and providing post-conference follow-up.
With BrightKey, you have a well-trained team that’s ready to go.
Your staff gains the freedom to network with attendees and focus on
the event itself. And, the experience our team gains from the direct
contact with your members, staff, and other attendees will pay off in
even better customer service when they return.
Pre-Conference Prep
- Reminder communications via letter, email, phone
- Handling attendee registration and inquiries
- Exhibitor registration and booth assignment
- Speaker confirmation and technical support
- Troubleshooting hotel and travel logistics
- Producing and assembling registration materials
- Shipping books and merchandise for on-site store
- Printing name badges, signage, and speaker name cards
- Attendee list distribution for exhibitor marketing
- Collecting open balances
On-Site Support
- Bookstore staffing
- Registration desk management
- Information and concierge services
- Membership booth management
- Welcoming and escorting speakers and VIPs
- Monitoring meeting rooms for supplies
- Coordinating book signings and other special events
- Liaison with venue team
- Managing return shipments
Post-Conference Wrap
- Follow-up communications to attendees, speakers, and exhibitors
- Printing and mailing certificates
- Recording CE credits earned
- Refunds and collections management
WHY BRIGHTKEY?
Expert staffing and logistics support
before, during, and after the event.
- Freeing your staff to focus on your
attendees and the meeting itself - Taking advantage of BrightKey’s
knowledge of your products and
services - A natural extension of your BrightKey
team’s support—from on-the-phone
to in-person service - Unique combination of our can-do
approach and handling people with
calm, clarity, and respect - Extensive experience with association
event best practices and logistics - Strengthening the BrightKey team
connection with your association and
its members
- Freeing your staff to focus on your
