We'll handle it for you.

We'll handle it for you.

Why We're Different

The BrightKey name comes from a saying from Benjamin Franklin: The used key is always bright. We put people and service first; we believe in actions not concepts. You’ll see that reflected in our value statements and in the focus of our leadership team. We live our commitment to diversity and inclusion. We work to improve the lives of our corporate family and those outside BrightKey who need a helping hand. Our nationwide reach means we’ll be wherever you need us!

Living Our Values

BrightKey’s values transform concepts into actions. Our values reflect our intentions and inspire us to be our best selves.

ROLL UP YOUR SLEEVES

Get the job done. Pitch in and do your part, and no part is too small. We’re a team.

FOCUS ON THE POSITIVE

Say yes. Yes, I hear you. Yes, I understand. Yes, let me see what I can do about that.

GIVE A HOOT

Own the task, step in, and be accountable for your actions. That’s the way we find solutions together.

SHOW THE LOVE

Appreciate the people around you and the opportunities they present. Celebrate diversity.

KEEP IT HONEST

Be true to your word, to yourself, to your clients, to your work family.

DO YOUR BEST

That’s all anyone can expect . . . to be your best with who you are today, and what you know today.

MAKE A DIFFERENCE

Welcome every day as a chance to make an impact in the world around you. Because you can.

Leadership Team

—Chief Executives—

President & CEO

Chief Administration Officer

Chief Strategic Officer

Chief Financial Officer

Chief Information Officer

—VPs & Directors—

Darlene Fitzgerald

Vice President

Finance & Accounting

Diane Bouchard

Vice President

Operations

Glen McDonald

Vice President

Strategic Partnerships

Tony Warner

Vice President

Human Resources

Suzanne Eastham

Vice President

Business Development

Dana Robison

Director

Mail Operations

Delvon Whitmire, Sr.

Contract Director

Special Projects

Gerard Bishop

Contract Director

Josie Glass

Director, Strategic Outreach

& Data Solutions

Mike Kohli

Director

Fulfillment Operations

Sandi Newman

Director

Systems & Programming

Shelley Sutphin

Director

Business Solutions

Heather Buckner

Director

Finance & Accounting

Zachry Bradshaw

Director Client Communications

Krystal L. Johnson

Director Business Solutions

Patricia Wojcicki

Director Call Center Operations

Thomas Andrulonis

Director Advanced Systems

Our Commitment to Diversity & Inclusion

BrightKey’s commitment to an environment that supports equal employment opportunity and non-discrimination for all persons, regardless of race, color, religion, sex, age, perceived or actual sexual orientation, gender identity or gender expression, marital status, national origin, disability, and veteran status. To this end, we strive to maintain an inclusive environment for employees and clients and their customers, who identify as lesbian, gay, bisexual, transgender, or queer (LGBTQ), regardless of whether or not they choose to share this information with others. We continually strengthen our ability to recruit, hire, develop, promote, and retain talent and remove barriers to equal opportunity. BrightKey provides resources and opportunities to strengthen and advance diversity, equity, inclusion, and accessibility within our workforce. We believe in the unconditional treatment of others with dignity and respect.

BrightKey Diversity & Inclusion Council

“This council exists to ensure that all employees, no matter their race, identity, views, and beliefs feel welcomed, celebrated, and proud to be a part of BrightKey. This will be accomplished by listening, constant evaluation, and acting upon insight. In doing this we will forge a better BrightKey that follows through on these promises both to the staff, and our clients alike.”

BrightKey embraces diversity with open arms. We are a company and community committed to the long-term investment of time, attention, and resources focused on diversity, equity, and inclusion. We’ve started the Diversity & Inclusion Council, an employee-driven and employee-led council. The D&I Council navigates continually changing demographic and social trends to develop concepts, policies, and practices to improve organizational outcomes. The D&I Council has become an agent for raising awareness and instituting change.

Community Support

BrightKey stands committed to supporting internal, local, and worldwide communities. We believe in encouraging and guiding the professional growth of our employees — promoting from within when possible. We support selected nonprofits at home and around the world, focusing on those that care for the welfare of people and animals at risk.

A good corporate citizen…
From taking a stand against domestic violence to saving the elephants, BrightKey cares!

Nationwide Reach

BrightKey’s “we’ll handle it for you” approach means that we not only take on the outsourced services you require but also will deliver those services wherever you need us.

We work with clients nationwide — either from one of our offices, warehouses, or mail screening centers. Or onsite at their locations.

Coast to coast — we’ve got you covered!

Certifications

BrightKey’s certifications and approvals demonstrate our commitment to excellence in operations, data security, and business practices. Through PCI compliance and SOC I and II audits, we assure the information and data privacy of your customers and partners.

We proudly operate as a woman-owned business, having a longstanding relationship with the Women’s Business Executive National Conference (WBENC).  

Business practices that instill confidence!

Speak with one of our experts today.

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rita hope counts
president & ceo

As the founder of BrightKey, Rita sets the tone for a corporate culture of loyalty and caring – building partnerships with staff, clients, and the greater business community. Taking a vital role in identifying market opportunities and ongoing client relations, Rita maintains contact with clients to review project operations, objectives, future goals, and new service offerings. Her passion for marketing extends to the association, commercial, and government sectors. Rita is an avid supporter of animal welfare (local and international) and sits on the board of the SPCA of Anne Arundel County, Maryland.

diane kelly
chief administration officer

Diane has more than 45 years of business management experience across a wide range of disciplines, roles, and responsibilities. As Chief Administration Officer, she applies her expertise in office administration, human resources management, and contracts administration to partner with senior management in maintaining BrightKey’s highest standards of operational efficiency and customer service. Diane has designed, developed, and implemented quality assurance programs to ensure project performance metrics comply with contract service level agreements. She has collaborated with corporate leadership to enhance company-wide communications and promote employee involvement in BrightKey’s diversity and inclusion programs.

Don Dilks
Chief strategic officer

Don joined BrightKey in 2008 to manage and expand the Federal Services Division, and he manages the operations, staffing, cost control, and reporting of all federal contracts. The rapid growth of this BrightKey Division has included high-profile projects in mail management, warehousing, and related support services. In addition, he championed the installation of negative pressure mailroom suites to increase security for the inbound mail process. Don has more than 40 years of experience in the startup and management of large-scale distribution, warehousing, records management, data processing, mail processing, and administrative service contracts.

John mattingly
chief financial officer

John has 40 years of experience in the financial sector, serving as a Chief Financial Officer for most of his career. He brings his astute, conservative yet visionary approach to the management of BrightKey’s financial health. His experience in the government, nonprofit, and commercial arenas has provided him with a wealth of knowledge in different types of costing and financial profitability. As a retired US Naval Commander, he understands the management of all types of individuals at all organizational levels. His direct management style fosters a “can-do,” environment. He manages all financial institution relationships, leasing negotiations and agreements, pricing structure development, and escalation strategies.

Jeffrey agler
Chief information officer

Jeffrey is an experienced and customer focused senior IT and Operations executive passionate about driving results, improving efficiency, and providing world-class customer service. He is a hands-on operations and technology leader supporting rapid organizational growth in demanding and competitive environments. Jeffrey creates value by utilizing cutting edge technologies, analyzing data to guide decision-making, incorporating best practices, and assembling the highest level of talent. He is also a speed to delivery expert in corporate integrations.

Key Impressions

Making a great first impression can be an important key to success in a business setting. That’s why BrightKey launched a professional development initiative to help team members shine with confidence.

The Key Impressions clothing boutique features a wide assortment of gently used, high quality business attire and accessories — helping employees dress for success.

Business and life skills workshops presented by guests and fellow team members cover everything from business communication to healthy eating and meditation.

All staffed by BrightKey volunteers…and all free!

SPCA OF ANNE ARUNDEL COUNTY

Right in our corporate backyard, the AACSPCA has one of the highest lifesaving rates in the US. Their creative programs include Pets for Patriots and more.

Founded in 1920, the AACSPCA has grown to become a strong animal welfare organization. With a consistent four-star rating from Charity Navigator — the AACSPCA outperforms most charities in America.

BrightKey supports the AACSPCA mission to provide vaccines, food, and homes for thousands of pets each year. A fundraising highlight is the annual Lights on the Bay — and BrightKey’s display shines there every year!

Proud to support this advocate for animal welfare!

House of Ruth

Providing a safe haven for victims of domestic violence, the House of Ruth provides compassionate service to the community.

House of Ruth helps thousands of battered women and their children experience the safety and security that many of us take for granted helping them rebuild their lives safely and free of fear.

From its start in 1977 
as a crisis shelter in Baltimore, House of Ruth now has an 84-bed shelter, transitional housing apartments, and a health clinic staffed by the Johns Hopkins School of Nursing.

Helping to end violence against women!

SHELDRICK WILDLIFE TRUST

BrightKey loves elephants, and Sheldrick Wildlife Trust in Kenya operates the world’s most successful orphan elephant rescue program in the world. Rhinos and giraffes also enjoy a safe haven at Sheldrick. But its work doesn’t stop there. It trains and deploys wildlife rangers, provides aerial surveillance to monitor threats to wildlife, and handles an ever-growing set of projects.

With five fully equipped Mobile Veterinary Units, Sheldrick has handled nearly 7,500 cases in critical conservation areas throughout Kenya. Their rapid  response Sky Vets team allows them to speed to the aid of any distressed, injured, or sick wild animal in need.

Saving elephants and protecting habitat!

CERTIFICATIONS

WBENC Certified Women’s Business Enterprise (WBE)

WOSB since 2012

SOC 1 SSAE 18 Type II Audit Certification Warehousing, Fulfillment, and Mail Processing Services

SOC 2 Type II Audit Certification Warehousing, Fulfillment, and Mail Processing Services

PCI-DSS Level 2 Service Provider