
Government Services
BrightKey handles major government contracts, with nationwide support services both onsite and offsite. Decades of experience lead to workflow analyses that free up budget by reducing labor associated with our support. Through automation technology, we’ve shortened time-in-process and improved productivity.
Serving federal, state, and local agencies
We have Top Secret Facility Clearance and hold a MAS Category 561499M GSA and 541614 contract for Mailroom Administrative Support Services, Mail Screening & Inspection Services, and Transportation and Logistics Services, respectively.

Call Center

From a friendly hello to accurate, secure data entry and timely follow-up, BrightKey’s customized call center services include professional handling of inbound and outbound calls, email, mail, and webchat.
BrightKey works with each client to understand its products and services, and provides in-depth training to the contact center team. We reflect your values and match the personality of your customers. Services can be scaled for peak processing and special projects.
FULL MENU OF INTEGRATED SERVICES:
- 100+ seat call center
- Product & service inquiries
- Subscription management
- Payments and reporting
- Database updates
- Help desk & tech support
- Accounts receivable & collections

Mail Screening
For high-profile organizations at risk of receiving mail and packages containing harmful substances, BrightKey provides secure, expert screening. We work onsite at your facility or at our offsite locations using state-of-the-art negative pressure mailrooms.
Using real-time detection technology, our team inspects mail and packages for hundreds of visible and trace threat elements before transporting the mail to you.
ADDRESSING ALL YOUR SAFETY NEEDS:
- CBRNE substance detection
- Screening at your facility or ours
- Same-day mail delivery
- Removal of all unwanted items
- Full chain of custody
- Mobile mail screening backup unit
- Custom design and construction

Onsite Support
From clerks to operations managers, BrightKey assembles a trustworthy, versatile team to run a full-service mail center at your site. You get what it takes to keep your organization running smoothly: mail sorting and delivery, printing, copying, courier service, administrative support, and special event coordination.
Count on operational efficiencies and consistent service from a highly skilled staff that’s cross-trained for backup, with the scalability to cover peak periods.
WORKING SEAMLESSLY AT YOUR SITE:
- Nationwide coverage
- Over 350 mail service employees
- Security clearance personnel
- Customized add-on services
- High-security mail screening

Mail Processing
When you’re talking customized mailings for which every letter and every packet needs to reach its intended recipient, our Mail Processing Center provides unmatched speed and quality. That’s our no-spoilage commitment.
Database programming for flexible personalization means you can incorporate complex, decision-based customization, including variable text, logos, and other images. And our list processing increases deliverability and your best option for postal savings.
ADDING AN EXPERT PERSONAL TOUCH:
- Multi-stage renewal campaigns
- Member letters with targeted copy
- Personalized cards and certificates
- Letter packages and self-mailers
- Invoices and statements
- Complex matched mailings
- Live stamp and sticker application

Mail Digitization
Put an end to the high cost of filing, misfiling, refiling, and recreating lost documents. BrightKey evaluates your need for end-to-end digital document management, including workflow development, implementation, and validation. Our Digitization Roadmap takes you from secure mail pickup to encrypted delivery.
A cost-effective solution for a distributed workforce, electronic records management offers advantages of enhanced security, reduced storage, regulatory compliance, and green stewardship.
COMPLETE DIGITIZATION SERVICES:
- Scanning and digitizing mail
- Swift digitization of transactions
- Indexing for fast retrieval
- Metadata tags for custom searches
- Cloud storage for disaster recovery
- FISMA/NIST-compliant

Warehousing & Fulfillment
Warehousing and fulfillment is the flagship service
that BrightKey has offered since 1988. We now provide fulfillment for more than 100 organizations and shipments of over 40,000 orders per month.
From publications to promotional items, BrightKey ships personalized certificates, collateral, binders, custom kits, bulk orders, and more. We can fulfill your standalone orders or integrated programs with order entry support and customer care. Fast turnaround within 24-to-48 hours!
FULL MENU OF INTEGRATED SERVICES:
- 260,000-plus SF of secure space
- Over 20,000 pallet locations
- Unparalleled 99% order accuracy
- Dedicated teams for consistency
- Cross-training for peak periods
- Quick Pick for fast-moving items
- Warehouse Logistics System

GSA Schedule, GPO IDIQ,
and NAICS codes.
NAICS CODES
NAICS Code | Name | Size Standard | Small Business? |
323111 | Commercial Printing (except Screen and Books) | 650* | Y |
491110 | Postal Service | $9,000,000 | N |
492110 | Couriers and Express Delivery Services | 1500* | Y |
492210 | Local Messengers and Local Delivery | $34,000,000 | N |
493110 | General Warehousing and Storage | $34,000,000 | N |
493190 | Other Warehousing and Storage | $36,500,000 | Y |
518210 | Data Processing, Hosting, and Related Services | $40,000,000 | Y |
541614 | Process, Physical Distribution, and Logistics Consulting Services | $20,000,000 | N |
561110 | Office Administrative Services | $12,500,000 | N |
561210 | Facilities Support Services | $47,000,000 | Y |
561431 | Private Mail Centers | $19,000,000 | N |
561440 | Collection Agencies | $19,500,000 | N |
561499 | All Other Business Support Services | $21,500,000 | N |
*Maximum number of employees
GSA SCHEDULE
GS-03F-0158V
MAS SINs Covered: 561499M, 541614M
Mailroom Administrative Support Services
Mail Screening and Inspection Services
Deployment, Distribution and Transportation Logistics Services
GPO PROGRAM
C951M Onsite Services Umbrella Contract