We'll handle it for you.

We'll handle it for you.

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Welcome
to BrightKey

Benefit from our deep experience in customer service, warehousing and distribution, mailroom management, research and analysis, and printing and mailing. We deliver our support services to associations, corporations, nonprofits, and government.

You’ve landed on a different kind of outsourced services company
One that asks the right questions to understand your goals, and creates a solution that meets your business needs. We act as a seamless extension of your team, whether you need a single service or our signature TurnKey℠ solution. And we’ve been doing it since 1988.

Get a solutions partner right from the start.
BrightKey started out by identifying and addressing specific market needs…and we’ve since expanded through client requests. And we stay ahead of the curve by focusing on trends we see from our clients and the markets we serve. That’s how we stay relevant; that’s our power as a partner for you. Let’s explore the possibilities!

Rita Hope Counts
President & CEO

BrightKey founder Rita Hope Counts well knows what it’s like to start a company from the ground up—including long days selling her company’s services, managing a warehouse and mailing service operation, and long evenings stuffing envelopes on her kitchen table to get rush projects out the door. A dog-eared copy of the USPS Domestic Mail Manual became her best friend. And her first technology upgrade was a blue IBM Selectric typewriter.

From day one, BrightKey (then Professional Mail & Distribution Services or PMDS) understood that whether it was one package or a mailing of thousands—direct mail is a one-to-one communication. Mailshops frequently feel the pinch, positioned at the end of a long chain of processes—and most jobs become a rush. Last minute but still accurate. Fast forward to today and BrightKey handles highly automated mailings and customized mailings that still call the speed, accuracy, and the personal touch.

From warehousing, distribution, and mail processing to processing orders…from onsite mailrooms and secure mail screening…from direct marketing strategy and creative services, BrightKey handles mail from start to finish. With more than 140 associations, government agencies, and corporations as clients, BrightKey knows it has the responsibility to deliver. No BrightKey employee thinks about stuffing envelopes or packing up boxes…they know it’s about fulfilling a client promise, putting something directly in someone’s hands—a letter, a welcome kit, a journal, a shipment of books for a classroom. They’re all direct touches and personal touch is key.

CERTIFICATIONS

WBENC Certified Women’s Business Enterprise (WBE)

WOSB since 2012

SOC 1 SSAE 18 Type II Audit Certification Warehousing, Fulfillment, and Mail Processing Services

SOC 2 Type II Audit Certification Warehousing, Fulfillment, and Mail Processing Services

PCI-DSS Level 2 Service Provider