Inventory Management
Serving as a strong partner in both support and consultation,
BrightKey offers solid infrastructure support to clients through
our Information Technology team. We use a variety of systems,
software, and partners to develop the best solution for each client’s
needs. From fulfillment and customer care to digital document
management, our IT team creates customized processes and
procedures for all client programs and manages the seamless
integration and movement of data between systems.
Warehouse Management System
- Ability to manage multiple inventories
- Customization of packing slips
- Email notification
Digital Document Management
- High-speed digitization
- Hardcopy mail to digital format
- Intelligent and secure storage
- Smart document management
BrightKey’s Inbound Phone System
- Cloud-based
- Insight through metrics reporting
- Multichannel capabilities, including text and webchat
- Interactive voice recognition (IVR)
BrightKey’s Outbound Phone System
- Central database
- Dynamic, flexible caller scripting
- Predictive (progressive) dialing options
- Visual call recycling
- Comprehensive reporting
AMS and CRM Support
IT Capabilities
WHY BRIGHTKEY?
Support provides clients peace of
mind—whether it’s customized
development, recommendations, or
consultation.
- Support tailored to the specific needs
of the client - Experienced and up to date on the full
range of AMS & CRM platforms - Strong EDI and API partnerships
- Dedicated Business Solutions team
for streamlining processes and
procedures
- Support tailored to the specific needs
